PLUSÂ Refund Policy
Effective Date: August 1, 2026
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Our Commitment
At PLUS, our mission is to help couples build stronger, healthier, and more connected relationships. We are committed to providing valuable tools, coaching, and educational resources while treating every customer fairly and respectfully. If you have questions about a purchase or believe an error has occurred, we encourage you to contact us. We will make every reasonable effort to resolve concerns promptly and professionally.
App Subscriptions
PLUSÂ subscriptions provide ongoing access to app features, relationship tools, educational resources, and future updates. Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through the Apple App Store, Google Play Store, or the platform through which you originally subscribed. Cancellation prevents future billing but does not automatically refund charges already processed. Refunds for subscriptions purchased through Apple or Google are subject to the policies of those respective app stores.
Digital Lessons & Educational Products
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PLUS may offer downloadable or streaming educational content, including:
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• Relationship lessons
• Video courses
• Mini-courses
• Digital workbooks
• Educational resources
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Because these products are delivered immediately upon purchase, they are generally nonrefundable once access has been granted. If you experience technical issues preventing access to purchased content, please contact
PLUSÂ Support. We will work with you to restore access or provide an appropriate solution.
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Live Coaching Sessions
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PLUS may offer individual or couples coaching sessions.
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Cancellation Policy
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Appointments may be cancelled or rescheduled up to 24 hours before the scheduled appointment without penalty.
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Appointments cancelled with less than 24 hours' notice, or missed without notice, may be charged the full session fee.
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If PLUS must cancel a scheduled coaching session, you may choose either:
• A full refund, or
• A rescheduled appointment at no additional charge.Â
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Billing Errors
If you believe you have been charged incorrectly, please notify us within 30 days of the transaction. Verified billing errors will be corrected promptly, including issuing refunds where appropriate.
Exceptional Circumstances
We understand that unexpected situations sometimes arise. Although this policy describes our standard practices,
PLUSÂ reserves the right to review refund requests on a case-by-case basis and may issue refunds or account credits when circumstances warrant.
Promotional Offers
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Special promotions, discounted purchases, gift certificates, coupons, and sponsored offers may have separate terms that will be clearly communicated at the time of purchase.
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Fraud Prevention
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PLUSÂ reserves the right to deny refund requests in cases involving suspected fraud, abuse of promotional offers, repeated misuse of the refund process, or violations of our Terms & Conditions.
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Changes to This Policy
We may update this Refund Policy from time to time. The most current version will always be available within the app and on our website. Continued use of PLUS after updates become effective constitutes acceptance of the revised policy.
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Contact PLUS Support
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If you have questions regarding this Refund Policy or would like to request assistance, please contact us:
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PLUS Support Email: [email protected]
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We are committed to responding to support requests as quickly as possible and will do our best to provide a fair and timely resolution.
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