Download PLUS and follow the account-registration instructions.

You will be asked to provide information necessary to create your account and connect your PLUS experience with your participating spouse or partner.

Yes.

The PLUS experience is designed around participation from both partners. Each person should have their own account so each partner can independently complete check-ins and provide feedback.

Follow the partner invitation or connection instructions provided inside PLUS.

Your partner will need to accept the invitation and establish or connect their PLUS account.

First:

1. Confirm that the phone number or email address entered for your partner is correct and that they are using the same email address you entered for your partner. The same applies to the phone number they can use to receive SMS text messages.
2. Ask your partner to check their spam or junk folders if the invitation was sent by email.
3. Confirm that your partner is using the same phone number or email address associated with their PLUS account.

If you are still unable to connect, contact PLUS Support.

Please include:

• Your name
• The email associated with your PLUS account
• A brief description of the problem

Please do not send passwords or other login credentials to PLUS Support.

The Daily Check-In encourages both partners to pay attention to the small behaviors that create connection.

The daily experience may ask you to reflect on things such as:

What did I do during the last 24 hours that helped my partner feel more loved?

and

What did my partner do during the last 24 hours that helped me feel more loved?

The purpose is to help couples notice and intentionally create more positive relationship experiences.

Not all things have the same amount of impact. Select a number from 1–5 based on the impact you believe that behavior had on the relationship.

This helps you dial into what really matters most.

Here is where you can label something that you can address together.

It isn't buried and stuffed, which can cause a feeling of resentment and emotionally pulling away.

Also, assign a number from 1–5 stars based on how important or urgent this issue is to discuss.

The higher the number, the more important it is to discuss.

When PLUS asks whether there is something you and your partner need to discuss and there isn't anything that day, simply enter:

“Nothing today.”

The purpose of this question is to create a consistent habit of checking in with your relationship.

That's okay.

PLUS is designed to encourage consistency, not perfection. Simply return and continue your check-ins.

Your relationship score will be affected, which makes sense because it's the consistency of being intentional that represents the health of the marriage.

But the math isn't perfect. The math of your relationship score is actually just something to bring to your mind.

The Weekly Check-In gives each partner an opportunity to provide thoughtful feedback regarding important areas of the relationship.

PLUS evaluates areas such as:

• Time together
• Feeling like a priority
• Appreciation and acceptance
• Acts of love
• Physical affection
• Sexual satisfaction
• Sharing thoughts and feelings
• Thoughtfulness
• Kindness during disagreement
• Feeling understood rather than experiencing defensiveness

Each area can include a 1–5 rating along with written feedback.

Relationships change.

A couple may be doing very well in one area one month and struggling in that same area later.

Consistent questions allow couples to identify patterns and see whether the relationship is improving, declining, or remaining stable over time.

PLUS is designed to facilitate feedback between participating partners.

Information identified within PLUS as partner feedback may be shared with your connected partner.

Before submitting information, consider whether you are comfortable communicating that information to your spouse or partner.

If editing is available within the current version of PLUS, follow the instructions provided inside the check-in.

If a submitted response cannot be edited, remember that another check-in will provide an opportunity to communicate updated feedback.

Try to see a low score as information rather than a verdict about you or your relationship.

The question isn't simply:

“Why did my partner give me this score?”

A more productive question can be:

“What could I understand or do differently that would help my partner have a better experience?”

PLUS may also provide resources, education, or suggestions related to areas where your partner reports ongoing difficulty.

PLUS may provide educational resources when feedback suggests that a particular area of the relationship could benefit from additional attention.

We are here to support you in making your marriage the best it can be. We want to help.

The purpose is not to diagnose you or your marriage. It is to provide ideas and tools that may help you respond constructively to feedback.

PLUS may progressively offer additional educational resources or suggestions designed to address that particular relationship issue.

When a challenge continues over time, PLUS may also encourage users to seek additional help.

Relationship scores are designed to help you recognize patterns in your relationship over time.

A score is not a diagnosis of your marriage and should not be viewed as a definitive measurement of whether your relationship is “good” or “bad.”

It is information based on the feedback provided through PLUS.

The greatest value comes from looking at trends and using feedback to make intentional improvements.

Scores may change because:

• Your partner's ratings changed
• Your relationship experience changed
• Different relationship areas improved or declined
• Participation or consistency changed
• Additional check-in information became available

Focus on the pattern rather than becoming overly concerned about one individual number.

PLUS may send notifications to remind you about:

• Daily Check-Ins
• Weekly Check-Ins
• Incomplete check-ins
• Partner activity
• Relationship resources
• Important account information

You may be able to manage notification permissions through PLUS or through your device settings.

Check:

1. That notifications are enabled for PLUS on your phone.
2. That your device is not blocking PLUS notifications.
3. That your phone number and email address are correct.
4. That you are signed into the correct PLUS account.
5. That your internet connection is working.

If the problem continues, contact PLUS Support.

Paid PLUS features may be offered through a recurring subscription.

The price, billing period, available features, and renewal information will be displayed before you purchase a subscription.

Your PLUS subscription may have been purchased through:

• Apple App Store
• Google Play
• PLUS directly, if direct purchasing is offered

The receipt or billing record associated with your purchase should identify the payment provider.

You may see the billing associated with “Individual & Relational Therapy,” which is the legal business name for the resources and training that are created to support and offer coaching to couples.

If you subscribed to PLUS through Apple, manage or cancel the subscription through your Apple subscription settings.

On an iPhone, this can generally be found under:

Settings → Your Name → Subscriptions → PLUS → Cancel Subscription

Cancelling PLUS does not automatically delete your PLUS account.

We would love to have your information, disconnected from your personally identifiable information, for research purposes and our overall Marriage Initiative to provide real solutions that real couples need.

That comes from the information that you share.

If you subscribed through Google Play:

Google Play → Profile → Payments & subscriptions → Subscriptions → PLUS → Cancel subscription

Deleting or uninstalling PLUS does not necessarily cancel an active subscription.

Cancellation generally prevents the next subscription renewal.

Your access to paid features may continue until the end of the subscription period that has already been purchased, depending on your payment provider and subscription terms.

Refund eligibility may depend upon where the PLUS subscription or purchase was made.

1. Go to Apple's official Report a Problem page and sign in with your Apple ID.
2. Choose “I'd like to” and select “Request a refund.”
3. Pick the reason for your refund request, then click Next.
4. Select the specific app or purchase, and click Submit.
5. Wait for an update on your request status.

Important Details

• Processing time: Requests usually take 2 to 3 days to review, and approved funds may take longer to return to your payment method.
• Pending charges: You cannot request a refund until the purchase clears and you receive an email receipt.
• Unpaid orders: You must clear any unpaid balances or update your payment details before filing a new request.

PLUS cannot guarantee or independently approve a refund that Apple is responsible for processing.

1. Google Play refund windows depend heavily on how much time has passed since your purchase.

   You may be able to receive an automatic refund within 2 hours of buying an app or game, request a review from Google within 48 hours, or contact the developer directly after 48 hours.

   Refund Timelines & Rules

   • Under 2 hours: You can return an app or game directly through the Play Store app for an automatic, full refund, limited to one time per app/game.
   • Within 48 hours: You can request a refund through Google Play Order History. Google usually reviews these requests within 1 to 4 days.
   • After 48 hours: Google typically will not issue a refund. You must contact the app developer directly to ask for help.
   • Subscriptions: Canceling a subscription does not automatically trigger a refund for past billing cycles.
   • Movies, Books & Content: Different timelines may apply depending on whether the content has been watched or read.

   Request a Google Play Refund:
   https://support.google.com/googleplay/answer/15574897?hl=en

   If Google directs you to contact the app developer regarding your purchase, contact PLUS Support and include your purchase information.

    

• If PLUS offers direct purchases and you have a billing or refund question, contact:

  [email protected]

PLUS recognizes that relationship feedback may include highly personal information.

We are committed to using reasonable administrative and technical safeguards designed to protect the information entrusted to PLUS.

For complete details regarding what PLUS collects and how information is used, please review:

PLUS Privacy, Consent & Marriage Initiative Participation

https://www.emilharker.com/plus-MIConsent

Access to personally identifiable relationship information is limited to personnel or service providers who require access for legitimate operational purposes.

For additional information, review the PLUS Privacy Policy.

Please review the current PLUS Privacy Policy for the complete description of how PLUS uses and shares information.

PLUS will not sell personally identifiable private relationship feedback to advertisers or unrelated third parties.

We will have advertising at some point, but they won't get your information through us.

The app itself has built-in triggers to send you helpful information automatically.

The PLUS Marriage Initiative is an effort to learn from the collective experiences of participating couples in ways that may help us better understand relationships and develop better tools and educational resources for marriages.

No.

Participation in the PLUS Marriage Initiative is voluntary.

You may use PLUS without choosing to contribute eligible de-identified relationship information to the Marriage Initiative.

Yes.

Users should be able to change their Marriage Initiative participation preference through the privacy or account options provided by PLUS or by contacting PLUS Support.

Use the Forgot Password or password-reset option on the PLUS login screen.

Make sure you are using the email address or phone number associated with your PLUS account.

Update your information through your PLUS account settings when available.

If you are unable to access your account because your contact information has changed, contact PLUS Support.

We may need to verify account ownership before making changes to private account information.

Please review the current PLUS Privacy Policy for the complete description of how PLUS uses and shares information.

PLUS will not sell personally identifiable private relationship feedback to advertisers or unrelated third parties.

We will have advertising at some point, but they won't get your information through us.

The app itself has built-in triggers to send you helpful information automatically.

PLUS users should be able to initiate account deletion through the account or privacy settings available within the app.

Look for an option such as:

Settings → Account → Delete Account

If you are unable to locate the account deletion option, contact:

[email protected]

Subject: Delete My PLUS Account

Include the email address associated with your account.

Deleting your account may result in deletion or de-identification of information associated with your account, subject to legitimate legal, security, operational, and record-retention requirements described in the PLUS Privacy Policy.

Because PLUS connects two participating partners, deleting one account may also affect the connected partner's PLUS experience.

Yes.

Privacy or deletion requests may be sent to:

[email protected]

Subject: Privacy/Data Request

Please provide enough information for PLUS to identify your account and verify that the request belongs to you.

Do not send passwords.

Please refer to the PLUS Privacy, Consent & Marriage Initiative Participation document.

Information that remains linked to your account may be deleted or handled according to PLUS privacy practices and applicable requirements.

Since your responses to the questions of the Marriage Initiative are held in a separate database with a random code to your information, once your personally identifiable information is deleted, the information will be considered anonymous.

Information that was previously permanently de-identified and incorporated into aggregate statistics or analyses may no longer be capable of being associated with your individual account.

Try these steps:

1. Make sure you have an internet connection.
2. Close and reopen PLUS.
3. Confirm that you are running the latest version of PLUS.
4. Restart your phone.
5. Sign out and sign back in if appropriate.
6. Check whether your phone's operating system has pending updates.

If the problem continues, contact PLUS Support.

Email: [email protected]
Subject: PLUS Technical Support

Please include, when possible:

• Your phone type
• Device model
• iOS or Android version
• PLUS app version
• What you were trying to do
• What happened
• What you expected to happen
• Whether the problem happens every time
• A screenshot, if appropriate

Please avoid sending screenshots containing private relationship information unless that information is necessary to understand the problem.

Reopen the app and try again.

If the problem continues, contact PLUS Support with as much information as possible about what you were doing immediately before the problem occurred.

Sign in to your account and edit the information.

If you have any problems making the change or can't log in to your account, contact PLUS at:

[email protected]

Explain that you have a new phone number.

We will need to make sure it's really you before we make the change.

You may need to start all over, so before you get your new number assigned to you, make the changes in your personal profile.

Do not create a second account unless instructed to do so.

Your PLUS information associated with your existing account should remain connected to that account.

We would love to hear thoughtful feedback about your experience.

Send feature requests to:

[email protected]

Subject: PLUS Feature Suggestion

PLUS may use user feedback to improve future versions of the app.

No.

PLUS is a relationship-awareness, feedback, and educational tool.

PLUS does not replace professional marriage therapy, mental-health treatment, medical care, legal advice, or emergency services.

Emil Harker's professional background as a Licensed Marriage and Family Therapist has helped inform the philosophy and relationship concepts behind PLUS, but use of the PLUS app does not create a therapist-client relationship and does not replace counseling or therapy.

Some relationship difficulties require more support than an app can provide.

Consider seeking help from a qualified relationship professional when relationship problems are persistent, severe, or difficult to resolve without assistance.

If you or another person is in immediate danger, contact the appropriate emergency services in your location.

PLUS should not be used as an emergency or crisis communication system.

PLUS is intended to increase understanding and connection.

When leaving feedback for your partner, we encourage users to:

• Describe their own experience
• Be clear and specific
• Avoid insults or personal attacks
• Focus on behaviors rather than character
• Communicate what would help
• Remember that the purpose of feedback is greater understanding and improvement

PLUS works best when feedback becomes an invitation to understand one another rather than ammunition for an argument.

Absolutely.

PLUS isn't designed only for struggling relationships.

One of the best times to develop healthy relationship habits is while the relationship is strong.

PLUS is primarily designed around committed couples who want to intentionally strengthen their relationship.

But you don't have to be married to use it.

No.

A score reflects feedback given at a particular point in time.

Use scores to identify opportunities for understanding and improvement rather than as a label for your relationship.

A low score may indicate a lack of activity or use of the app, as consistency is one of the most powerful elements of the score creation.

Other elements include how aligned your scores are and how well individual needs are being met.

Each partner should provide their own genuine feedback.

You do not have to do them at the same time.

However, when appropriate, you should review your responses and use the feedback as an opportunity to learn more about each other and understand each other more.

PLUS is most useful when feedback is thoughtful, respectful, and genuine.

The goal is not to produce the highest possible score.

Your relationship score is less concerned with “good” scores and more concerned with consistency of using the app.

The goal is to better understand one another and improve the relationship.

That's okay.

Two people can experience the same relationship very differently.

PLUS is designed to help reveal those differences so couples can understand them—not determine which partner is “right.”

Use these differences to better understand each other.

One person's “5” is another person's “2.”

Use this understanding to connect better with each other in the future.

No.

PLUS does not make decisions about whether a couple should remain together, separate, or divorce.

Those are significant personal decisions that should not be made based upon an app score.